Information, Advice and Guidance (IAG)

We're committed to providing you with a high quality service, offering free, impartial and confidential advice and support on a range of issues.

If there's anything which you feel is affecting your learning, such as:

  • Concerns over welfare benefits
  • Debt
  • Redundancy
  • Housing
  • Childcare problems
  • Legal and personal issues, etc.

Information, Advice and Guidance (IAG) Corner

Our Information, Advice and Guidance (IAG) Corner can give you information on all of our courses, how to enrol and what services and facilities are available to you as a learner.

You don't have to make an appointment - just drop in to our corner which is based upstairs in room 2, call our advice line on 07773538216, or emailing

Corner opening times:
9.30am – 11:30am and 3:00pm-5:00pm on Monday, Wednesday, Friday (except bank holidays)

Further Information

Our Advisers can offer immediate advice on most issues and if we can't help you, we'll refer you to someone who can.

Call our advice line on 07773538216 or e-mail

You may also find the following websites useful if you are experiencing problems:

Children's Information Service
Advice and information about childcare facilities in the Newcastle area.
Telephone: (0191) 2328520 (Newcastle City Council Switchboard)

Citizens Advice Bureau
Advice and information on a full range of issues.  Details of your local CAB can also be accessed.

Debt Help UK
For information and advice on how to manage your debt, together with sample letters to send to creditors.

Department for Education & Skills
For updated information about all aspects of student support together with online forms and guides and links to Local Education Authorities.

Inland Revenue
For information about the new tax credits and application packs contact the Inland Revenue.
Telephone:  0845 500 222

For information and advice about any housing issues Shelterline now offer a 24 hour advice line.
Telephone:  0808 800 444

National Bureau for Students with Disabilities. Information, advice and factsheets on disability issues in post 16 education.
Telephone:  0800 328 5050

Student Loan Company
For information about student loans for Higher Education.
Telephone:  0800 405 010

Website created by Chun-sui Kwok © 2009